When will I get my report?

If you ordered a demographics report or a demographics report + traffic maps or + more than 3 radius distances, then you'll get your report in your inbox in 10 minutes. If you don't receive your report after 10 minutes, please check your SPAM folder. If your report isn't in your SPAM folder, contact us via this form or by phone at 1.800.939.2130 with an alternative email address.

  • If you ordered a demographics report in Word format, then you will receive your PDF and Excel files in 10 minutes, and the Word file would be delivered in 1 business day.

Custom Radius Report with City Projections

If you ordered a custom radius report with city population projections, you'll get a new version of your radius report delivered via a new email in 1 business day. If it's noon the next business day and you still haven't received your report, please check your SPAM folder. If your report isn't in your SPAM folder, contact us via this form or by phone at 1.800.939.2130 with an alternative email address.

Custom Radius Report with Drive Times, Competitor Lists, Custom Areas, or Custom Calculations

If you ordered a custom radius report with drive times, competitor lists, custom areas, or custom calculations, you'll get a new version of your radius report delivered via a new email in 2 business days. If it's noon on the 2nd business day and you still haven't received your report, please check your SPAM folder. If your report isn't in your SPAM folder, contact us via this form or by phone at 1.800.939.2130 with an alternative email address.

If you are still unclear about when you'll receive your report, contact us via this form or by phone at 1.800.939.2130. We're here to help!